Safari and Surf Terms & Conditions

  • Our guest’s safety is our priority. All our tours are weather, sea and tide dependent. Snorkeling shall only be undertaken if the sea condition and tides are favorable. Large swell, strong winds and currents and other weather conditions (storms, heavy rain etc.), could make both land and water based activities unsuitable. In such an event, the Tour may be cancelled and a full refund made.
  • A tour reservation can only be confirmed once payment has been received. A minimum 50% deposit must be made for bookings 7 days prior to departure and 100% for bookings made with departure dates of less than 7 days. In certain instances, and if confirmed with a Safari and Surf agent at the time of booking, payment can be made in cash at the departure point of the tour. Payments can be made at the agent / property where the booking is made or directly to Safari and Surf.
  • All activities and tours depart on time and no refunds will be considered if a guest arrives late and miss the scheduled departure time.
  • All guests agree to heed and adhere to the warnings and safety instructions given by our guides prior to an activity.
  • Boarding any of the Safari and Surf (Pty) Ltd kayaks (SUP’s)/ surfboards or vehicles and undertaking any of our activities or tours is at the sole discretion of the ticket holder who assumes all risk in and to her/his voluntary admission on the relevant activity for the full duration of the adventure, tour or excursion.
  • Important announcement to Booking Terms & Conditions and cancellation policy due to COVID 19 VIRUS.
  • Safari And Surf would like to make the following announcement regarding temporary amendments to the terms and conditions of its bookings and cancellation policy.This has become necessary due to the continued uncertainty regarding the extent and potential scope of the COVID 19 virus, and the implications thereof on existing and new bookings.
    We strongly urge clients to take out addition travel insurance, specifically Cover for Any Risk (CFAR) until such time as the WHO has declared COVID -19 non-pandemic, or a sufficiently reduced risk to not inhibit international travel.

    Safari And Surf clients not wishing to travel on their original dates due to the outbreak of the COVID-19 virus outbreak, may take up their booking within 12 months of the original date, at the same rate as originally charged.
    Only one amendment per booking will be permitted, and this must be made no less than 30 days prior to arrival in St. Lucia, failing which, our standard cancellation policy will apply.
    Outright cancellations by clients not wishing to exercise this option, will be subject to our standard cancellation policy, and clients will have to claim from their travel insurance.
    Safari And Surf reserve the right to alter any amendment(s) as stated above.

CANCELLATION POLICY: In the event a Guest cancels a Tour, the following cancellation fees shall apply: -

The Client accepts that these cancellation terms are reasonable and fair.
We require written email confirmation for all cancellations.
Cancelled more than 60 days prior to arrival: 10% of the full charge
Cancelled more than 30 days prior to arrival: 25% of the full charge
Cancelled less than 30 days prior to arrival: 50% of the full charge
Cancelled less than 7 days prior to arrival: 90% of the full charge

Any cancellation will incur a 5% of the tariff as an administration fee regardless of when cancelled.

 

Safari and Surf (Pty) Ltd, it’s owners, managers, drivers, guides or employees will not accept any responsibility for claims in respect of death, injury or illness, sustained or suffered by any person and/or theft, loss or damage to property whatsoever occurring within the area or from the use of the vessel or vehicles operated during an adventure, excursion or tour.